Information on how to visit Livraria Lello, purchase and use vouchers and tickets, explore our exclusive editions, and understand our online purchasing and delivery processes.
This page brings together answers that will help you make the most of everything Livraria Lello has to offer. If your question remains unanswered, our team is always available to assist you.
You can contact us via email at customercare@livrarialello.pt, by telephone on 222002037 (Calls charged at national landline rates), in person, or by post sent to the address Rua das Carmelitas, 144, 4050-161 Porto, Portugal.
Livraria Lello is open from Monday to Sunday, from 9:00 am to 7:30 pm. We are closed on 1 January, Easter Sunday, 1 May, 24 June and 25 December.
Livraria Lello offers the following payment methods: cash, Multibanco, Visa and MB WAY. Please note that if you purchase the Ticket-Voucher while waiting in line, cash payments are not accepted.
The Ticket-Voucher can be purchased online before your visit. If you have not purchased it before arriving at Livraria Lello, you can do so at that moment using your mobile phone. If you need assistance, please speak to a member of our staff. We will be happy to guide you through the process.
To enter Livraria Lello, you must purchase a Ticket-Voucher, even if your intention is to buy books. However, the value of the Ticket-Voucher will be deducted from your book purchase. Please refer to the TICKET-VOUCHER section for more information.
In addition to the situations established by law — people with disabilities or reduced mobility; people aged 65 and over; pregnant women; and people accompanied by infants — Amigo Card holders are also entitled to priority entry.
Children up to and including 3 years old can enter Livraria Lello free of charge. Please note that, at the time of your visit, you must have an official proof of the child’s age with you.
The Ticket-Voucher is valid for up to 60 minutes after the scheduled time.
You can purchase Ticket-Vouchers for the same day, up to 30 minutes before Livraria Lello closes, subject to availability (availability is indicated on the product page).
Ticket-Vouchers will be sent to your email address and made available in your personal area (if you have created an account on our website). You may present them on your mobile device (smartphone or tablet) at the entrance of Livraria Lello at the time of your visit.
We do not send Ticket-Vouchers by post. Ticket-Vouchers will be sent to your email address and made available in your personal area (if you have created an account on our website).
Leça do Balio Monastery, which houses the headquarters of Fundação Livraria Lello and the Church of Santa Maria de Leça do Balio, is located in the parish of Custóias, Leça do Balio and Guifões, in the municipality of Matosinhos, Porto District. Situated near the mouth of the River Leça and forming part of the Camino de Santiago, Leça do Balio Monastery has been classified as a National Monument since 1910.
In response to the growing concern over disinformation, identified by the World Economic Forum as the greatest threat of 2024, Fundação Livraria Lello presents “Act The Thought”. In partnership with the InsideOut project by renowned artist JR, and co-curated with UNESCO’s Media and Information Literacy Alliance, this exhibition invites critical dialogue and strengthens information literacy, engaging everyone in a collective effort for truth. The exhibition includes a sound installation by contemporary artist Diana Policarpo, offering a reflection on how we exercise our freedom in the contemporary era. Admission is free, upon booking through the Livraria Lello or Fundação Livraria Lello website.
At Leça do Balio Monastery, you can also discover Siza Vieira’s Open Sculpture. This contemporary landmark aims to highlight the role that Leça do Balio Monastery has played in its relationship with the Portuguese Way of Saint James. This space of ecumenical spirituality presents a dynamic interaction between light and form. Built in white concrete, the 400 m² sculpture features the “Viandante” (Wayfarer), recalling the mission of this space as an invitation to journey. Admission is paid, and tickets can be purchased through the Livraria Lello or Fundação Livraria Lello website.
The estimated duration of the visit is 90–120 minutes, including a visit to Siza Vieira’s Open Sculpture and a short walk along the Leça River walkway.